customer service

We can be reached for inquiries or any Customer Service issues at:


Mailing Address:

909 Sycamore Rd

Richmond, Texas 77469


As this is a service business, no refunds are given! All monies paid are for services rendered or paid to save your spot in a class or training course.


Use of the Big Texas Firearms Training website constitutes agreement to our terms of use. We encourage you to review the following information carefully.

Big Texas Firearms Training and other marks indicated on our site are trademarks owned exclusively by William (Bill) Robertson The use of these trademarks and trade dress is prohibited if used in connection with the sale of any product that is not Big Texas Firearms Training's, in any manner that seeks to disparages or discredit Big Texas Firearms Training or in any manner that may cause confusion among our customers.

All content on this website is the exclusive property of Big Texas Firearms Training. Said content includes text, graphics, logos, icons, images, audio and video clips, digital downloads, and software. Our content is protected by United States and international copyright laws and we reserve all rights contained therein. In case of dispute or infringement, we will rigorously defend our rights to this material.

Some portions of this website permit username and passwords to be used. You are responsible for protecting your unique username and password and you agree to be responsible for all activities performed under your user account.

Big Texas Firearms Training grants you (the user) a limited license to access and make personal use of this website. This license does not include the right to download any material (other than routine page caching), modify any material, or any portion thereof, without the express written consent of Big Texas Firearms Training. This license excludes the download or collection of logos, product descriptions, pricing, text, graphics, audio and video clips, and/or copying account information. This website or any portion of this website may not be reproduced, duplicated, copied, sold, visited, or otherwise exploited for any commercial purpose without express written permission of Big Texas Firearms Training. You are prohibited from using meta tags or any other hidden text utilizing Big Texas Firearms Training's name or trademarks without the express written consent of Big Texas Firearms Training. Any unauthorized use of this websites voids the limited license granted by Big Texas Firearms Training.

If you do post content to this site or otherwise submit material (including, but not limited to, photographs and testimonials), you grant Big Texas Firearms Training and its affiliates a nonexclusive, royalty-free, perpetual, irrevocable right to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, and display such content throughout the world in any media. By your submission you represent and warrant that you own or otherwise control all of the rights to the content that you post; that the content is accurate; that use of the content you supply does not violate this policy and will not cause injury to any person or entity; and that you will indemnify Big Texas Firearms Training or its affiliates for all claims resulting from content you supply. Big Texas Firearms Training reserves the right to remove any content at our sole discretion.

This site is provided by Big Texas Firearms Training on an "as is" and "as available" basis. Big Texas Firearms Training makes no warranties, either expressed or implied, as to the operation of the site or the content contained therein. You expressly agree that your use of is at your own risk.
Big Texas Firearms Training cannot warrant that this site, our servers, or email communications affiliated with the use of this website, are free from viruses. Big Texas Firearms Training will not be responsible for any damages of any kind resulting from use of this website, including but not limited to direct, indirect, incidental, punitive, and consequential damages.

From time to time, Big Texas Firearms Training offers its clients special offers and discount codes to be used in conjunction with this website. These offers are frequently disseminated via this website and through email to those who have registered for our email database. They are sometimes posted on our home page ( or announced via other means of communication in conjunction with the promotion of the Big Texas Firearms Training product collection, including radio and TV broadcasts, internet forums and various online websites.

We encourage our clients to redeem these special offers, but we respectfully ask that you not exploit them. Big Texas Firearms Training at our sole discretion, will determine if all purchasing criteria has been met to qualify for stated discount or free product. If you successfully circumvent the software safeguards of this website in order to receive several free products with your order, then we will (at our sole discretion) remove any extraneous free product from your order or cancel the order in its entirety. You will be informed of any order changes via the phone number or email address listed with your order. Please, play fair…

By visiting, you agree that the laws of the state of TEXAS without regard to principles of conflict of laws, will govern these Conditions of Use and any dispute of any sort that might arise between you and Big Texas Firearms Training.

Big Texas Firearms Training reserves the right to modify, alter, delete and update these policies at any time we see fit. Such alterations do not nullify our rights if infringements or breaches occurred under a previous version of these conditions.